Important Notice
Please read these Terms before using Dudu VPN. By downloading, installing, registering, purchasing, or using the service, you agree to these Terms. If you do not agree, stop using the service. Subscription pricing, trial eligibility, and entitlements are governed by the actual in-app and store disclosures.
These Terms of Service form an agreement between you and NGAN HA PHAT TRADING COMPANY LIMITED (“we,” “us,” or the “Operator”) regarding Dudu VPN (the “App” or “Service”).
1. Service Description
The Service is a VPN and connectivity tool that may provide encrypted tunnels, route selection, account and device management, subscription entitlement verification, notices, customer support, and diagnostics. Features, regions, nodes, and supported platforms may change by version.
We do not promise access to any specific website, app, or content, fixed speeds, permanent availability, or operation in every jurisdiction.
2. Eligibility and Lawful Use
You must have legal capacity to accept these Terms. Users below the applicable age should use the Service only with guardian consent and supervision.
You must comply with local law and are responsible for confirming whether VPN use is permitted where you are located. The Service must not be used to evade lawful restrictions or conduct illegal activity.
3. Accounts and Security
- Some versions may offer guest access or a device-level temporary identifier; related data may not be recoverable on another device.
- Provide accurate account information and protect your credentials.
- You are responsible for activity under your account. Change credentials and contact support if unauthorized access is suspected.
- Do not sell, rent, transfer, or automatically mass-create accounts.
4. Subscriptions, Trials, Renewal, and Refunds
4.1 Pricing and Purchase
Digital subscriptions are generally completed through Apple App Store, Google Play, or another lawful channel clearly shown in the App. Currency, tax, billing period, and entitlements are shown before purchase.
4.2 Auto-Renewal
If you select an auto-renewable product, it renews under the applicable store rules and charges the relevant account. Cancel within the time required by the store before the current period ends. Deleting the App or your Dudu VPN account does not cancel a store subscription.
4.3 Free Trials
If a product offers a free trial, the duration, eligibility, and post-trial price are displayed before confirmation. The trial may convert to a paid subscription unless cancelled in time.
4.4 Cancellation and Refunds
Purchases completed by Apple or Google are cancelled and refunded under the relevant platform process. Except where law requires otherwise, we cannot directly reverse a platform order. Access generally continues through the paid period after cancellation.
4.5 Changes
Material price or entitlement changes will be communicated under store rules or through the App, website, or another reasonable channel.
5. Prohibited Conduct
You may not use or assist the use of the Service to:
- attack, scan, disrupt, or intrude into networks, systems, or devices;
- distribute malware, fraud, spam, infringing material, or illegal content;
- access, intercept, or process another person’s data without authorization;
- reverse engineer, tamper with, or bypass billing, security, or risk controls;
- abuse nodes, share or resell accounts, or create abnormal resource use; or
- violate law, these Terms, or third-party rights.
6. VPN Data Commitment
Because VPN services may handle sensitive network paths, we will not sell, rent, or disclose user traffic transmitted through the VPN tunnel to unrelated third parties; use such data for advertising, marketing profiles, or purposes unrelated to providing the VPN; or log and retain URLs, page content, chat content, or browsing history.
Network data is necessarily processed transiently to establish and operate the tunnel. Necessary account, subscription, device, connection-state, and diagnostic information is handled under the Privacy Policy and Data Collection Statement.
7. Availability and Changes
The Service depends on devices, carriers, internet infrastructure, nodes, cloud providers, and operating systems. Maintenance, faults, force majeure, policy changes, or third-party outages may cause latency, reduced performance, or unavailability. We take reasonable steps to maintain the Service but do not guarantee uninterrupted or error-free operation.
Nodes, features, and system requirements may be changed for security, compliance, or product reasons. Material changes will be explained reasonably.
8. Intellectual Property
The software, interface, marks, text, graphics, and related materials are owned by or licensed to the Operator. You may not copy, modify, distribute, resell, or create derivative works without written permission. You retain lawful rights in content you submit and grant us only the limited permission necessary to process support requests.
9. Third-Party Services
The Service may depend on app-store billing, cloud infrastructure, email, crash diagnostics, and content delivery services. Those providers process data under their own terms. We require service providers to act within their instructed scope and use reasonable protections.
10. Suspension, Termination, and Account Deletion
We may suspend or terminate service where an account presents a security risk, fraud, illegal use, or a serious breach, and will explain where reasonably possible. Registered users can initiate account deletion in the App. See the Account Deletion Statement for details.
11. Disclaimers and Liability
To the extent permitted by law, the Service is provided “as is” and “as available.” We do not guarantee fixed speed, particular nodes, access to particular content, or uninterrupted operation.
Nothing here excludes liability that cannot lawfully be excluded or limits mandatory consumer rights. Restrictions do not improperly apply to wilful misconduct, gross negligence, personal injury, or other liability protected by law.
12. Governing Law and Disputes
These Terms are governed by the laws applicable at the Operator’s place of registration, without overriding mandatory consumer protections in your location. Contact support first to seek an amicable resolution. Unresolved disputes may be submitted to a court or authority with lawful jurisdiction.
13. Changes to These Terms
We may update these Terms for product, legal, or operational changes. Material changes will be communicated through the App, website, or another reasonable method, and the effective date will be updated. Additional consent will be requested where legally required.
